Data deletion

In the Nuvical app for clients you delete your account yourself: tab Profile, then Personal details, then Delete account. Your data at every studio your account is connected to is anonymised immediately: name, contact details, date of birth, address, profile picture, notes, health information and intake forms, and photos of your treatments. Your login is cleared and locked, and devices stored for notifications are removed. Appointments and invoices remain without any reference to you, because the studios must keep them for tax and commercial law reasons. Without the app you can always request deletion by email under point 2.

Send an informal email to sascha@novitune.com with the subject "Data deletion". Please include the email address or phone number your data is stored under so we can identify you. We confirm receipt, review the request and delete the data within 30 days, unless statutory retention periods (for example under tax or commercial law) prevent it. In that case the data is blocked and deleted once the period ends.

Appointments, contact details and messages that a studio manages through Nuvical belong to that studio in data protection terms. The quickest way is to ask your studio directly. You can also write to sascha@novitune.com; we will then forward your request to the studio or carry out the deletion on its instruction.

If you no longer want to receive WhatsApp messages, simply reply "STOP". We stop sending to your number immediately. To have the stored message data and your phone number deleted as well, additionally send a deletion request under point 1, 2 or 3.

As the operator of a studio account you can request deletion of the entire account, including all locations, appointments and client data, by email to sascha@novitune.com. If you connected WhatsApp to your account through a Facebook or Meta login, we also delete the stored connection data (WhatsApp business account ID and phone number ID) and remove the link at Meta.

Deletion covers all personal data we hold about you, such as master data, contact details, appointment and booking history, message logs and technical identifiers. Anonymised statistics without any personal reference are not affected.

Die deutsche Fassung dieser Seite steht unter nuvical.com/datenloeschung. Bei Abweichungen gilt die deutsche Fassung.